We hope that you will be delighted with everything you buy from us. However, if you are unhappy with your products for any reason, you can return them to us in accordance with this returns policy.
Returns by post
You can return products by post within 21 days of receipt for a refund only. Please ensure that the despatch note is returned with your products as proof of purchase.
Please address your parcel to:
101 CHARLES HENRY STREET
You can take your parcel to your nearest Post Office for return.
We will refund the full price you paid for the products, using the same method you used to pay for them, within 30 days of our receiving the products.
If products are returned, you should obtain proof of postage from the Post Office. This is particularly important if you are an overseas customer, where it may take longer for parcels to reach us. Any claims for lost items will not be accepted if proof of postage has not been obtained.
You have a legal obligation to take reasonable care of the products while they are in your possession. When we say 'reasonable', we mean:
- You can open the packaging to look at and try on the products, as you would in a store.
- Please do not try on products wearing strong perfume or deodorant, etc. that may leave a scent or marks.
- Tags should not be removed from any item.
- The original packaging should be retained.
If you do not take reasonable care of the products before returning them to us, you may have to compensate us.
Unfortunately, we can't stop an order once payment is taken for it. If you change your mind about your order after this point, you can return the products in accordance with this returns policy.
This returns policy does not affect your statutory rights.